FAQ

1) Where do you ship?

We currently ship worldwide. All international destinations are available at checkout.

2) How long does it take to process my order?

Handling time: 1–2 business days (Mon–Fri).
Orders placed after 12:00 noon (UK time) or on weekends/public holidays are processed the next business day.

3) What are the delivery times?

Estimated shipping time after dispatch: 3–5 business days depending on your location.
Delivery times may vary based on your country and courier capacity.
Remote areas may take a little longer.

4) How much is shipping?

We offer free worldwide shipping on all orders.

5) Do I get tracking?

Yes.
Every order includes tracked delivery.
A tracking link is emailed to you as soon as your parcel ships.

6) What is your returns policy?

You can request a return within 30 days of delivery.
Items must be in new condition and in their original packaging.
Start a return via our Contact page or by visiting the Returns & Refunds section.

7) Can I exchange an item?

Yes.
Start a return request and select “Exchange.”
We will confirm availability and guide you through the next steps.

8) Can I change or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to help.
Contact us as soon as possible with your order number.

9) What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal

All payments are charged in GBP (British Pounds).

10) Will I pay customs or duties?

Some countries may apply customs or import duties depending on local regulations.
If applicable, these will be shown at checkout or charged by your local customs office.

11) How do I choose the right size or product option?

Each product page includes a detailed Size / Product Guide.
Still unsure?
Send us the product name and your question — we’ll help you choose the best option.

12) Are your photos and colours accurate?

We aim for true-to-life colours and simple lighting.
Small variations may occur depending on device and screen settings.

13) My parcel shows delivered but I can’t find it.

Please check:

  • safe-drop locations
  • mailbox / front door area
  • with neighbours or building management
  • with household members

Still missing?
Contact the courier using your tracking number, then message us and we’ll assist.

14) My item arrived damaged or incorrect — what should I do?

Please contact us promptly with:

  • photos of the issue
  • your order number

We’ll help with a replacement or refund, depending on availability and our Returns Policy.

15) How are refunds issued?

Approved refunds are issued to the original payment method.
After we process your refund, banks typically take 3–10 business days to post the amount.

16) How can I contact you?

The West Deals

📍 Address:
102 King’s Road
London SW3 4TZ
United Kingdom

📞 Phone: +44 7448 123456
📧 Email: contact@thewestdeals.com

Business hours: Mon–Fri, 9:00–17:00 (UK time)